Returns Policy for MeatBay Website
Effective Date: November 1, 2023
At MeatBay, we strive to ensure the satisfaction of our customers. If you are not entirely satisfied with your purchase, please review our Returns Policy for information on returning products purchased from our website.
1. Eligibility for Returns
1.1. You may be eligible for a return if you have purchased a product from MeatBay and meet the following criteria:
a. The product is damaged, defective, or spoiled upon delivery.
b. You received the wrong product.
c. You received a product that does not match the description on our website.
1.2. We do not accept returns for the following reasons:
a. Change of mind or personal preference.
b. Improper storage or handling of the product after delivery.
c. Products that have been altered, cooked, or prepared in any way.
2. Requesting a Return
2.1. To initiate a return, you must contact our customer service within 2 hours of receiving the product, providing the following information:
a. Your order number.
b. Details of the issue or reason for the return.
c. Clear photographs of the product if it is damaged or spoiled.
2.2. Our customer service team will review your request and provide instructions for the return process if your request is approved.
3. Return Process
3.1. If your return request is approved, we will provide instructions for packaging and returning the product to us. You are responsible for the return shipping costs.
3.2. Please package the product securely to prevent any further damage during transit.
4. Refunds or Replacements
4.1. Depending on the circumstances, you may be eligible for one of the following resolutions:
a. Refund: We will process a refund to the original payment method if the product is damaged, defective, or spoiled upon delivery and you do not wish to receive a replacement.
b. Replacement: If you prefer, we can send a replacement product at no additional cost.
4.2. Refunds and replacements will be issued only after we receive and inspect the returned product.
5. Timeline for Returns
5.1. Returns must be requested within 2 hours of receiving the product.
5.2. The return process, inspection, and resolution may take 2 days.
6. Contact Us
If you have any questions or need assistance with the return process, please contact our customer service team at:
7. Changes to Returns Policy
We reserve the right to modify this Returns Policy at any time. Any changes will be effective immediately upon posting on the website. Please review this policy periodically for updates.
Thank you for shopping with MeatBay. We appreciate your trust and will make every effort to ensure a smooth and satisfactory returns process should the need arise.